LAURA SANTORI, WEST LONDON

Home IT support services to an international actuary and finance professional

THE CHALLENGE

Laura is an internationally renowned actuary with proven leadership and people management capability. She is fluent in English, French, Italian and Spanish and has a deep understanding of global insurance markets.

The truly international nature of Laura’s work means that when she is at her London home, in West London it is important that technology works seamlessly to enable her to either be as productive as possible upon arrival or to be able to relax from a busy schedule.

Also, due to the number of different roles that Laura has, she does not have access to an IT team at any one corporation with which she works but requires the same high standard of service and IT support that a senior executive requires.

HOW WE HELPED

OUR APPROACH

Laura, approached us nearly 3 years ago, as she was looking for a truly personal IT support service.

Laura chooses not spend time queuing at a local IT store or waiting on hold to offshore call centres. Instead we visit Laura at her home in West London when required, discussing a requirement in detail and agreeing a plan to ensure a pain free implementation.

SOLUTION

Initially, we helped solve a problem by providing peerless wireless internet throughout her home without running cables, without interference to the state-of-the-art wireless alarms and light switches. It needed to perform well in every part, high performance with no dead spots.

Due to the fast-moving nature of technology, we took a fresh look at the market, which we do with every new client brief, which led to us installing the very best technology available. When combined with our painstaking implementation, Laura’s internet connection achieves optimal reliability and performance.

Whenever Laura is within her London home, she can stream media in HD with perfection, send emails and browse the web with consistent high speeds and reliability irrespective of device, location or time of day.

IMPACT

Since the initial work, we continue to support Laura on an ongoing basis, more recently, advising on and implementing a document and media storage system and providing fast, trouble-free printing from all devices and from all parts of Laura’s home.

Today, whenever Laura arrives in London from a period away, she has complete confidence in the reliability and performance of her IT setup. Knowing that it represents the very best of what is available for her needs.

Laura can now spend her valuable time at her home, working productively, or relaxing, safe in the knowledge that her IT is in the very best of hands.

I reached out to NECL as I wanted the best possible IT experience within my London home. As a small privately-owned business they have consistently proved themselves to be reliable, knowledgeable, personable and competent in every way.

– Laura Santori, Chair of the Audit and Risk Committee, AIG Life (UK)