ALLAN JANES SOLICITORS
IT Support services for a successful legal firm in High Wycombe, Buckinghamshire
Solicitors Allan Janes, do not have in-house IT expertise and were working with a single supplier for their software, systems and IT support. A number of technology reliability issues were starting to affect business performance. And valuable time was being spent on the phone talking to a remote IT helpdesk.
NECL was brought in to diagnose the underlying issues – exploring not just whether the current solutions were fit-for-purpose, but whether the current supplier structure was set-up to deliver the best results for the business.
HOW WE HELPED
Our unique working model enabled us to spend crucial extra time in the client’s offices – getting under the skin of the business needs and identifying how their IT set-up was currently meeting those needs.
As well as getting to grips with the detail of the client’s issues, we were able to help the team understand and discuss the challenges in a meaningful, non-technical way.
Our initial investigations enabled us to identify a simple change to the basic computer specification that would make a big difference to how they performed – more reliable, more quickly.
We still work with with Allan Janes ten years on – implementing and maintaining everything from desktop computers to telephony systems and networking equipment – whilst using our procurement skills to source the ideal specifications at high discount.
On a short-term level, our advice was an important first step – not just enabling staff to be more productive, but aiding morale by reducing their frustrations with their technology.
Over time, our improvements also gave the team confidence to get more value out of their systems by using them more widely – and the confidence to push ahead with other IT projects to drive their business forward.
WHY CHOOSE NECL?
Just a few of the reasons why our clients choose NECL as their trusted IT partner.