From day one our approach was built around leveraging our retail experience to truly get under the skin of the business challenges faced by Burston Garden Centre. This meant building relationships and earning trust with Burston’s senior figures. It also often meant spending as much time listening as talking.
Our initial involvement was to diagnose where and how investment in IT infrastructure could benefit the business.
Having made the business case, we then led the EPOS (Electronic Point of Sale) tender, negotiated price with the chosen provider and implemented much of the transition to the new set-up.
Following a smooth switch over to the new automated system, the business can now place orders based on accurate real-time information – enabling tighter, more efficient management of stock levels and better use of sales areas. The till automation has directly improved accuracy and throughput, reducing bottlenecks over busy times and enhancing customer satisfaction.
We are still Burston Garden Centre’s IT partner 14 years since our very first involvement – installing and managing new servers, computer networks and secure wireless restaurant internet. NECL also provide email, desktop and server computers, provide ongoing IT support and are in regular dialogue with the leadership team – advising on their web strategy as well as highlighting relevant emerging technologies to help the business stay ahead of the competition.