BURSTON GARDEN CENTRE

Trusted IT partners with Burston Garden Centre in St. Albans, Hertfordshire

THE CHALLENGE

Burston Garden Centre are a leading independent retail organisation in Hertfordshire.

A lack of systems automation was starting to severely impact their business operations – effecting stock management, efficiency and accuracy of the tills system and the leadership team’s ability to drive the business forward.

HOW WE HELPED

Trusted Tech Advisor

We’ve advised Burston on everything technology related – including telephony, connectivity, hardware, software and even their online presence.

IT Installs & Support

We’re regularly on site at Burston Garden Centre to install new equipment and systems and to support the leadership team with their IT requirements.

Keeping Burston Connected

We’ve helped Burston Garden Centre and their customers to stay connected on site. Critical in today’s changing and dynamic retail environment.

OUR APPROACH

From day one our approach was built around leveraging our retail experience to truly get under the skin of the business challenges faced by Burston Garden Centre. This meant building relationships and earning trust with Burston’s senior figures. It also often meant spending as much time listening as talking.

SOLUTION

Our initial involvement was to diagnose where and how investment in IT infrastructure could benefit the business.

Having made the business case, we then led the EPOS (Electronic Point of Sale) tender, negotiated price with the chosen provider and implemented much of the transition to the new set-up.

IMPACT

Following a smooth switch over to the new automated system, the business can now place orders based on accurate real-time information – enabling tighter, more efficient management of stock levels and better use of sales areas. The till automation has directly improved accuracy and throughput, reducing bottlenecks over busy times and enhancing customer satisfaction.

We are still Burston Garden Centre’s IT partner 14 years since our very first involvement – installing and managing new servers, computer networks and secure wireless restaurant internet. NECL also provide email, desktop and server computers, provide ongoing IT support and are in regular dialogue with the leadership team – advising on their web strategy as well as highlighting relevant emerging technologies to help the business stay ahead of the competition.