We take great care getting to know the intricacies of how you interact with technology which in turn gives us the best possible understanding of your needs.
Great emphasis is placed on building trust within our client relationships.
We will always recommend the right solution, not the most profitable one for us, in the hope that you will continue to do business with NECL for years to come.
THE NECL WAY
For over 15 years, we’ve carefully and thoughtfully structured then continuously fine-tuned our business and processes in a way which allows us to cost effectively spend the right amount of time servicing you, our client.
Spending this time getting to really understand you and your business before consulting on IT and digital strategies helps to give us invaluable insights into the your interactions with technology and your expectations from an online presence, informing our team how to best cater for your needs.
With this understanding, with a blank canvas and a truly open mind, we quietly set to work advising and helping in a way that’s individually tailored to be suitable and effective.
Founder & Managing Director
Through our small team, who we have carefully selected, we provide a seamless service by assigning one of our members to work with you from advice and system design through to set-up and ongoing IT support.
By working in this way, we aim to build trust so that if you ever have a technical problem, you can rest assured that we will always be there to help.
It is only then that you can have true peace of mind with your IT.
OUR COMMITMENT TO YOU
We value the trust our partners place in us to help them get the most from technology, both in terms of IT and digital consultancy.
Outlined below is the commitment we make to all of our clients and partners.
We’ll stay curious. Asking the right questions to help us determine your goals
We’ll attempt to simplify the complex. Not baffle you with IT jargon
Continuous learning and improvement. Helps us all stay ahead of the competition
Honesty, professionalism & integrity. The foundations of our business relationships
Always offering the best, most innovative solutions. Not the most expensive ones!
Taking a long-term holistic view of your relationship with technology and digital
We’re an ambitious local business who were looking for a cost effective IT partner when we started 9 years ago. We chose NECL back then and still work with them today. Highly proactive and competent.
We used NECL when we started up our business as we wanted to get the right accountancy software from day one. Not only did Neil help us select the software, but he shared really valuable lessons to help us select a good accountant and other basic set up steps. We were delighted with the advice and service that was provided and will definitely go to them for help in the future.
Dependable and prompt. 5 star service.
I was looking for a small IT consultancy to help me with my technology within my West London home. They needed to be highly competent, responsive and personable. They also needed to be flexible in order to fit around my busy life.
I appointed NECL nearly 3 years ago, who continually exceed my expectations, and always go the extra mile to ensure that everything works seamlessly. I recommend them to friends and colleagues regularly.
I am truly grateful for the support I am given. I have peace of mind whenever anything goes wrong knowing that I can contact them to help me sort out my problem. I am truly not technological and the support that I have from them means so much.
We’ve used Neil & James for many years and have always been pleased with their level of support. They both have on occasions dropped important personal attendances to make sure that Goodwin’s is back up & running as soon as possible on our case management system. They are always available to help whether on the phone or via remote login.
Learn more about how the NECL approach to IT consultancy, support and implementation has helped the following businesses all overcome familiar challenges.
We pride ourselves on solutions we believe make a real difference to our clients’ efficiency, productivity and profitability.