IT SUPPORT LONDON

NECL offers a refreshing approach to business IT Support for our clients in London. No off-shore call centres, no waiting for hours on hold being passed from department to department! Learn more about how our IT support services help people and businesses in London below.

IT SUPPORT THE NECL WAY

Most of you will have experienced IT Support. Often, it involves long waits on the telephone to an off-shore call centre. In many cases, the operator has no real knowledge of your system or how you use it. They are just reading from predefined scripts.

Frequently, you can arrive at the wrong department and have to be transferred multiple times before getting through to someone who can help. Frustratingly, you have to answer security questions even before you get to state the reason for calling.

And lastly, trying to speak with the same person twice can feel impossible. I think we have all experienced this at some point or another.

Refreshingly, we do IT support differently:

Direct Access to an IT Expert

Every NECL client gets a direct line telephone number so that you can get straight through to your nominated IT support expert. Gone are the telephone queues and support tickets, waiting for hours and sometimes even days for responses to your IT issues. With IT Support done the NECL way, you can call your nominated expert and be safe in the knowledge they will already know your infrastructure and IT systems intimately; undoubtedly helping them to provide more effective IT support.

Continuity with Your IT Expert

Our unique way of managing IT support contracts ensures that the same team member who consults on and recommends your IT systems is the same professional who implements any change or fixes and is the same person who supports you and your infrastructure on an ongoing basis. Gone are the days of disjointed and inefficient IT Support. With NECL you get total continuity and support for your IT systems from the same experts who implemented or reviewed the systems initially.

Expert Troubleshooting & Problem Solving

The NECL way with IT Support gives you direct access to a fully qualified expert who knows you and your system. This means that if you ever have a technical problem with your IT systems you can be confident that your technology is in the safest of hands, with a knowledgable familiar face on hand to help you overcome any issues. Because your IT support knows your system intimately, this greatly reduces the time taken to identify problems and fix issues, helping to give your business the continuity you expect and deserve.

Here at NECL we offer fixed monthly IT support contracts, allowing you to accurately plan and budget for the ongoing maintenance of critical IT systems within your business. These support contracts vary between clients, who all have very specific needs from an IT support arrangement, but every one of them gives you unlimited support time. Some support contracts are tailored to offer telephone and remote access support, while others include unlimited on premises support – where your IT support professional can visit your home or business to identify and fix issues with your IT and technology.

OFFERING MORE THAN JUST IT SUPPORT IN LONDON – NECL CAN HELP WITH THE FOLLOWING ASPECTS OF IT IN YOUR BUSINESS OR HOME:

IT Assessments, Reviews & Strategy

Cloud Computing & IT Security

Cost Reduction Advice

100% Vendor Neutral

The Very Best Prices

Truly Bespoke Solutions

Cloud & Systems Migrations

Secure Device Setup

Hardware & Software Installations

VIEW ALL SERVICES

WHY CHOOSE NECL?

15 + Years Experience

We've been in business for over 15 years and we invite you and your organisation to take advantage of the combined experience held by the NECL team.

Whether you need support with a specific element of your IT or you’re looking to outsource all of your IT requirements, NECL can help!

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Dedicated IT Experts

We understand what it takes to stay ahead of the curve with regards to technology. Our commitment to expertise in our field is unparalleled

We invest heavily in training and place great emphasis on continuously improving our knowledge to help NECL clients stay several steps ahead!

OUR APPROACH

Home & Business

Some IT companies are too big to support home users and too small to support business clients. NECL tailor services suitable for both!

We’ve have a range of IT packages available, however we will happily tailor an IT package to your individual home or business requirements.

OUR PACKAGES

5 Star Rated Service

We're dedicated to excellent service and support for all our clients; reflected by our 5 star rating on Trustpilot - which we're very proud of!

We’re incredibly proud of the positive feedback we’ve received via Trustpilot the years. Head over to our profile to read what others say about NECL!

TRUSTPILOT

CLIENT TESTIMONIALS

Stephen Southey - Cube 21 - NECL Testimonial
We’re an ambitious local business who were looking for a cost effective IT partner when we started 9 years ago. We chose NECL back then and still work with them today. Highly proactive and competent.
Stephen Southey, Cube 21 Ltd
Emma Rees - Inspiring Insights
We used NECL when we started up our business as we wanted to get the right accountancy software from day one. Not only did Neil help us select the software, but he shared really valuable lessons to help us select a good accountant and other basic set up steps. We were delighted with the advice and service that was provided and will definitely go to them for help in the future.
Nick Morrison - Allan James LLP

Dependable and prompt. 5 star service.

Nick Morrison, Allan Janes LLP
Gavin Simonds NECL Client
I was looking for a small IT consultancy to help me with my technology within my West London home. They needed to be highly competent, responsive and personable. They also needed to be flexible in order to fit around my busy life.

I appointed NECL nearly 3 years ago, who continually exceed my expectations, and always go the extra mile to ensure that everything works seamlessly. I recommend them to friends and colleagues regularly.

Goodwins Solicitors - NECL client

We’ve used Neil & James for many years and have always been pleased with their level of support. They both have on occasions dropped important personal attendances to make sure that Goodwin’s is back up & running as soon as possible on our case management system. They are always available to help whether on the phone or via remote login.

Sandra Blaxall, Goodwins Family Law

GET IN TOUCH

To talk to us about your needs, please call us on 020 3664 6365 or fill out this form to get in touch.