WILDE SPOONER RALEIGH

IT Support services for renowned Chartered Building Surveyors in High Wycombe, Buckinghamshire.

THE CHALLENGE

Wilde Spooner Raleigh are a long standing NECL client who came on board over 12 years ago! They are a small but perfectly formed firm of Chartered Building Surveyors with an enviable reputation as the go to people for anything big, prestigious and complex in matter relating to property.

As a busy team of Chartered Building Surveyors, Wilde Spooner Raleigh were looking to improve their efficiency to cope with an increasing workload without increasing their headcount.

Surveyors from Wilde Spooner Raleigh are based on-site with clients most of the time and therefore the need to be able to collaborate in real-time from different locations stet of the utmost importance. This enables their secretarial support to start producing surveys and reports before the surveyors return to the office.

More specifically, Wilde Spooner Raleigh were looking for improvements to processes with regards to sharing high resolution building photography, survey dictations, and Word documents for proof reading in a secure, reliable and fast manner using a variety of devices.

HOW WE HELPED

IT Consultancy & Support

NECL has spent years really getting to know the firm through regular on-site visits and face to face IT support. Our inquisitive consulting style has led to the implementation of Office 365, super-fast mobile broadband, a secure network storage facility and more!

IT Purchasing

Wilde Spooner Raleigh regularly utilise our network of trusted IT purchasing partners to ensure they have the latest computers and technology installed and configured to optimum levels as part of their business setup.

WIFI and Connectivity

NECL have supported Wilde Spooner Raleigh with the implementation of super-fast fibre broadband and an optimised WiFi environment enabling near real time collaboration with remote colleagues.

OUR APPROACH

Our innovative fixed price scheme which includes project work meant that we could spend sufficient time understanding the challenge and coming up with the right solution.

All work and consultancy was completed within the amount budgeted by Wilde Spooner Raleigh for monthly spend on technology and IT.

More specifically, their unlimited time arrangement meant that the IT experts from NECL could spend a lot of time understanding the clients needs precisely, without it costing them a penny extra.

SOLUTION

NECL implemented a combination of Microsoft Office 365, super-fast mobile broadband and a network attached storage facility.

When configured correctly, the Wilde Spooner Raleigh team found that they could collaborate securely in super-fast real-time which improved response times for their clients and enabled them to absorb more work with the same resources. This in turn has led to scaling the business and making it more profitable.

IMPACT

Through working closely with the firm for over 12 years, installing computers, maintaining their networks and connectivity, NECL had a sound understanding of the people powering the business and how they use technology.

Using this intricate understanding of the business and its processes, NECL were uniquely positioned to recommend, implement and support a system that we could tailor so that it met their needs precisely.

Wilde Spooner Raleigh have relied on NECL for IT support and implementation of the latest innovative systems for over a decade and this has helped them improve efficiency and output – impacting on both profitability and client retention.