Interacting with some IT companies can feel very frustrating at times. Remarkably, many IT companies and other organisations think it is acceptable to keep you waiting several minutes on hold, and when you eventually get through you find that they are working from a predefined script.

Worse still after a long wait you are then provided with a support ticket. All of which can feel very dehumanising.

With NECL there are no call centres or support tickets, just a real empathetic human being at the end of the phone or visiting who is genuinely going out of their way to ensure that your computer needs are met.

We only employ experts who have a strong customer service ethic, good business brains and great interpersonal skills.